Orders
Returns Policy
Last updated: November 2026
For review only. This Returns Policy contains placeholder details that must be reviewed and completed by a qualified legal professional before publishing.
We want you to be completely satisfied with your Kaitell's Kitchen order. If something is not right, please get in touch and we will do our best to resolve it promptly.
Your Right to Return
[Placeholder — to be confirmed with legal review.] You have the right to return unopened products within [X] days of receipt, provided they are in their original condition and packaging. To initiate a return, please contact us at hello@kaitellskitchen.com before sending any items back.
Products We Cannot Accept Back
For hygiene and food safety reasons, we cannot accept returns of opened or partially consumed products unless they are faulty or not as described. Perishable goods are excluded from the standard right of return.
Faulty or Damaged Products
If your order arrives damaged or faulty, please contact us within 48 hours of receipt at hello@kaitellskitchen.com with your order details and photographs of the damage. We will arrange a replacement or full refund at no cost to you.
Incorrect Orders
If you receive an incorrect item, please contact us within 48 hours of receipt. We will arrange collection of the incorrect item and dispatch the correct one as quickly as possible.
Return Postage
[Placeholder — to be confirmed.] Where a return is due to our error or a faulty product, we will cover the cost of return postage. For change-of-mind returns, return postage costs are the responsibility of the customer.
Refunds
[Placeholder — to be confirmed.] Approved refunds will be processed within [X] business days of us receiving the returned goods. Refunds will be made to the original payment method. We will notify you by email once your refund has been processed.
Wholesale Orders
Returns and refund terms for wholesale and trade orders are agreed individually at the time of purchase. Please refer to your trade agreement or contact us at hello@kaitellskitchen.com.
Contact Us
For all returns and refund enquiries, please contact us at hello@kaitellskitchen.com. Please include your order number and a description of the issue so we can assist you as quickly as possible.
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Need to make a return?
Get in touch and we'll sort it out as quickly as possible.